Artificial intelligence (AI) technology is an area of computer science that focuses on creating machines that can work and react like humans. Some tasks that AI technology can perform include understanding natural language, recognizing objects and faces, making decisions, and providing recommendations.

Small- and medium-sized businesses (SMBs) are the backbone of every economy, including Canada’s. They create jobs, empower local communities, and pilot innovation. To be successful, SMBs need to focus on delivering great customer service. This is because focusing on great customer service helps SMBs reach their goals by doing the following:

1. It improves customer retention
Excellent customer service is essential for retaining customers, as it builds trust and confidence, and makes for happy patrons.

All owners of small- and medium-sized businesses (SMBs) should plan for their company’s future IT needs. This entails thinking about things like expanding their network, upgrading their hardware, and adding new software. If they don't prepare for the future, they may struggle to keep up with growing demands and eventually fall behind the competition.

Midway through the year is a good time to take a step back and assess how your business is doing. Are you on schedule and within budget to meet your targets? What changes need to be made in order to improve results? A midyear business review can help answer these questions and more.

The internet is a vast and ever-changing place, and as technology advances, so do the ways in which cybercriminals exploit it. In recent years, we have seen cybercrime grow consistently and exponentially, with experts predicting that it will become a 13.8 trillion CAD (10.5 trillion USD) industry by 2025.

That forecast is fast gaining ground as cybercrooks continue to be relentless in their pursuit to trick users, breach security, and steal or compromise data.