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Companies understand the benefits of hiring a Managed Service Provider (MSP) is a company that manages IT infrastructure and/or end-user systems as an outsourced service, typically contracted through a subscription model and with a proactive approach to managing IT. Essentially, an MSP can be your IT department or a supplement to an in-house IT department. This allows small and medium businesses to run their business on technology that would be beyond their budgets as a capital investment. When something IT-related breaks, the MSP helps to fix it – and attempts to keep things from breaking in the first place. A great MSP will be a real partner for a business, helping to identify how IT can be used to best achieve a company’s overall goals. In other words, IT becomes a strategy, not a cost center. There are various levels of service that an MSP can provide, from network monitoring and alerts that a company will fix internally, to full-fledged problem resolution. See more Managed Service Provider to manage their networks. And as a result, many techs are starting brand new Managed IT Services companies. We also see larger, nationwide companies dabbling in Managed Services.
At XBASE we believe that stability is an important factor to consider when selecting a Managed IT Services provider. XBASE has been in business, in Toronto, since 1988. We are privately owned and 100% debt free. The average tenure of our senior team is 19 years, and 5 years for our support team. We have clients that have been with us from the very beginning.
XBASE has a team of over 20 engineers with specialized areas of expertise who work together to deliver the most effective solution for you.
Think of the power of a team of experts in computer hardware, storage, networking, virtualization, security, wireless, mail systems, database management and more, available when you have questions… all included with your service plan.
We have flexible support options to help you better manage your environment. We have some clients that have no internal IT staff and others with full internal IT support teams. Whether you need full managed services, simple monitoring, back-end server support or onsite support, we will tailor fit our service to provide the assistance where needed. We will work with you in the capacity needed to become an extension of your team.
Working with XBASE is easy. We provide flat fee services with no surprises. All of our agreements include a 90 day termination clause so you are never stuck in a long term contract. We have the capacity to adapt your solution as your business changes. We provide fixed priced professional services engagements that are guaranteed on time and on budget.
For our Cloud Services, we have built out a robust infrastructure across three geographically separated Tier 3 Canadian datacenters complete with redundant fiber links and Internet connections too. Our NOC is protected by UPS’s protected by a natural gas generator so that we are always there to answer your calls. We have redundant monitoring systems for our redundant monitoring systems (no that’s not a typo). A lot of time and money goes into building out and supporting these systems, but it is an investment we happily make to ensure that our clients’ data is safe and online.
When selecting a <a href="/services/managed-services/" data-trigger="focus" data-placement="bottom" data-toggle="popover" title="Managed Service Provider (MSP)" data-content="A Managed Service Provider (MSP) is a company that manages IT infrastructure and/or end-user systems as an outsourced service, typically contracted through a subscription model and with a proactive approach to managing IT. Essentially, an MSP can be your IT department or a supplement to an in-house IT department. This allows small and medium businesses to run their business on technology that would be beyond their budgets as a capital investment. When something IT-related breaks, the MSP helps to fix it – and attempts to keep things from breaking in the first place. A great MSP will be a real partner for a business, helping to identify how IT can be used to best achieve a company’s overall goals. In other words, IT becomes a strategy, not a cost center. There are various levels of service that an MSP can provide, from network monitoring and alerts that a company will fix internally, to full-fledged problem resolution. See more">Managed Service Provider we urge you to ask our competitors about their infrastructure and visit their facilities. Then come by our office and see the differences for yourself.
All MSPs will tell you they have documented Change Management Procedures…and that they have <a href="/services/disaster-recovery/" data-trigger="hover" data-toggle="popover" title="Business Continuity Plan (BCP)" data-content="Business Continuity refers to the act of maintaining business functionality in the event of a major disruption or 'disasters'. In order to achieve this functionality, company will create a Business Continuity Plan (BCP) that consists of instructions and procedures which allow a business to respond to disruptions with little to no stoppages in its key operations. See more">Business Continuity Plans…and rigid processes for vetting employees before they have access to client data.
At XBASE, we go beyond just saying it by having an independent auditor review our business processes and evaluate them against the international SSAE-18 standard. We can provide this report for you, so your auditors and regulators can be assured that we are managing your systems as you expect.
We understand that time is money and that when your systems are down it is impacting your bottom line. XBASE provides live answer for calls to our Help Desk in Toronto. You will be put in contact with a support specialist who will begin working on your problem right away. We also know that your day isn’t just 9 to 5, which is why our team is available 24/7/365.
XBASE provides a comprehensive suite of services that meet the needs of small and mid-sized companies. We offer Cloud Hosting, On Premise Management, Backups, Disaster Recovery, <a href="/glossary/" data-trigger="focus" data-toggle="popover" title="VoIP" data-content="VOIP uses the Internet to transmit phone calls in place of traditional phone lines. An advantage to this approach is the user does not incur any additional surcharges beyond the cost of internet access. See more">VoIP, Networking, Security and much more. Our team will work with you from your vision, through design, product selection, pricing, procurement deployment, training and post implementation support.
We are with you every step of the way… as you would expect from your IT partner.
When you work with XBASE, not only do you get our team, you also get the benefit of our premium level partnerships with key vendors like Microsoft, VMware, Cisco, Dell and more. This gives us access to support levels that most regular partners do not have. We are able to provide the right solution, priced right and validated by the vendor. And if problems do arise, we have access to the vendors’ highest technical support levels to help get the problems resolved quickly and effectively.
As specialists in supporting Financial Services companies we have experience installing, maintaining and working with vendors of a number of financial products including Moxy, APX, Barralink, CAPIQ, CANDEAL, Barra, Sage ACCPAC, Tamale, Thompson One, QuickBooks, Dynamics GP, Luminex, Clarify and Bloomberg.
It is important to us to really understand the products and services that we recommend to our clients. That is why we use these same products to run our own business. Our environment is hosted on the same technology as our Cloud service offering. We recommend the same hardware to our clients that we use internally. We use the same tools to monitor our internal network as we do for our clients. We test our products thoroughly so that we can be confident about using them in our client’s environments.