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Managed IT Services Toronto

Focus on your business strategy while we resolve your day-to-day technology issues.

XBASE Technologies’ CompleteCare Managed IT Services provides unlimited “Exponentially Better™” support of your IT environment on a flat-rate fee. There are no hidden charges for overages. Our service scales up or down as needed to allow for changes in your environment. We offer the flexibility of providing full-service IT support solutions and Managed Services or augmenting your internal IT support team. We are there where and when you need us.
As a Toronto leading managed IT services provider, we will maintain and handle any difficulties you may have with your IT and ensure your business continuity.

When you choose XBASE, you are not just getting IT support and a Managed Service Provider, but also a team of IT professionals who can assist you with any IT issues you may be experiencing. We are more than simply an IT Support Company; we are a technology partner who can assist with everything from IT Support Services to IT consulting and technology solutions. Our IT support team are available when you need them for IT setup, remote assistance, cloud solutions, or business continuity.

Managed IT Services We Offer for Toronto Businesses

We are at your service 24/7 with unlimited live-answered support for any of your infrastructure-related issues. Service requests are recorded into our ticketing system, where they are monitored to ensure a quick response and rapid resolution.

XBASE uses the latest in remote management and monitoring (RMM) tools to continuously monitor the health of your servers, applications, and network infrastructure. You get peace of mind knowing that a team of experts is always monitoring your infrastructure so they can immediately address ANY issues and keep your infrastructure running.

We manage your backups for servers and server applications. A daily check of the backup logs ensures that data isn’t lost. Every quarter, we also test backup media and provide a detailed quarterly report. Additional services include full disaster recovery services, tape backups, and long-term tape archival storage.

How is your network performing? Our reports answer just that, providing insight into your operations -- infrastructure performance, asset inventory, service desk performance, utilization, trending, and more.

Stop worrying about technology and get to work on your business. Our #1 objective is to take away your IT pain so you can focus on what you do best. Regardless of whether you have no internal IT support or you have a full IT department, we can keep your IT at its optimum 24/7. Just like we’ve done for our clients in the Toronto area for the past 31 years.

Our Managed IT Services let you outsource the daily grind of managing your IT. In other words, we maintain and resolve any issues you have with your servers, network, workstations, phone systems, and, most importantly, your data.

  • Patch Management - Keeping your servers up-to-date is a grind. We ensure that the latest critical Microsoft security patches are installed and updated during an off-hour maintenance window to ensure minimal impact on users’ ability to work.
  • User Account Management - XBASE manages all Active Directory user account-related activities including account creation, deletion, security access, account lockouts, and password resets.
  • XBASE Business Reviews - In these regularly scheduled reviews, we will discuss your business goals and how to build an IT infrastructure that will help you achieve them.
  • Server Hosting - Our hosting infrastructure consists of three geographically diverse Tier 3 data centers in Southern Ontario. All sites are connected via Gb fiber with redundant backup circuits so you’re always connected to your data.
  • Regular Operations Meetings - We manage it, but it’s your network and you deserve to know how it’s being run. These meetings allow a regular review of issues, projects, and reports for you to understand the health of your network and help desk activity.
  • ISP/Web Host Management - Nothing is more basic business dial tone than your website. We resolve issues and changes to service between your ISP and Web hosting provider.

  • Predictable budgeting with one flat fee
  • Access to a higher level of technology without having to pay the full cost for capital expenditures, ongoing upgrades, IT staffing, and maintenance expenses. Our trusted Managed Services partners’ (who help us run OUR business) capabilities are at your fingertips
  • Having one point of contact for vendor management simplifies trying to identify who is responsible for issues and vendor management
  • Proactive management of the network allows preventative maintenance of equipment as well as immediate fault notification
  • Free your internal IT staff from network support so they can focus on strategic projects by partnering with the leading Managed IT Services provider in Toronto
  • Service Level Agreements (SLAs) guarantee predictable responses and fast resolution times for network problems and establish what is and isn’t covered in the relationship

  • Predictable budgeting with one flat fee
  • Helpdesk support – located in Toronto, available 24/7
  • Proactive monitoring of servers and network infrastructure, including security
  • Proactive maintenance – patching and system optimization
  • Best practice implementation
  • Backup and disaster recovery management
  • Application support for line of business and common applications
  • Virtual CIO services – strategy planning, budgeting, special projects

Why Should You Select XBASE for Managed IT Services in Toronto?

At XBASE Technologies, we analyze what is necessary and match our services to your company's needs. Our major goal is to relieve the stress associated with your IT network, allowing you to focus on your business growth. To learn more about our managed IT services in Toronto, please contact us at sales@xbase.com.

Frequently Asked Questions

  • What are Managed IT services?
    Managed IT Services are provided by an IT provider/partner for the purpose of handling all the technology needs of your business. This means managing and monitoring all the day-to-day business IT processes as well as providing other services such as cybersecurity, data backup, IT support, and much more. Managed IT Services are meant to give you all the benefits of optimized IT but at a much lower, fixed monthly cost than hiring your own IT staff.
  • Should small businesses be outsourcing their IT management?
    IT services and support are extremely specialized skills and the personnel required to effectively manage these services is expensive to hire. For a small business, such a huge investment in IT professionals is extremely difficult to justify since you can count on an outsourced IT to give you the same services but at a fraction of the cost.
  • What if my technology is already working fine?
    Unoptimized IT can still provide value and benefit to its users but that doesn’t mean you are using it to its full potential. Your business technology can do a lot more if it is managed by capable engineers and you’ll see increases in productivity and larger returns on your technology investments.
  • What’s included in Managed IT Services?
    Our Managed IT services include our service desk that delivers 24/7 live IT support, round-the-clock management of your IT networks, servers, applications, and more. We also offer in-depth reporting of your IT performance and we carry out regular backups of your servers and server applications. To avail of our additional Managed IT offerings, please contact us to learn more.
  • Do you offer backup services?
    We offer backup services for your servers and applications and we do a daily check of the backup logs to ensure you never lose any data. We also test the backups every quarter and provide a report.
  • What if I already have internal IT staff?
    We can work with your internal IT staff and help them with certain aspects of your IT management. For instance, our team will be on standby 24/7/365 so we can attend to your IT needs when your staff is not available or on holiday.
  • How does 24/7 monitoring and your service desk help my business?
    You never have to wait for your IT issues to be resolved if you have 24/7 IT support. Our team is very responsive and we’ll try to get your IT running smoothly again as soon as possible. You won’t face lengthy downtime and that will help you maximize your productivity.