Quick and reliable Microsoft 365 support from a Microsoft Gold Partner

Microsoft 365 Support in Toronto

XBASE has you covered. Get the support your business needs from expert technicians.

Whether your business has recently made the shift to Microsoft 365 (formerly Office 365), has decided to transfer your Outlook mail to Microsoft 365, or is considering migrating your entire Office suite into the cloud, you might be wondering—do we need support?

It can be tempting to think that both users and your entire business will make the transition to Microsoft 365 easily. While Microsoft 365 uses all the familiar Office Suite applications as well as Outlook, and can open all your current document files, users can sometimes find themselves unable to access documents, confused by the slightly different (or missing!) functionality and user interface, or frustrated by what’s known as “latency”—the slight delay between their actions and the application’s response to them. As for the business owner, the transition to and the ongoing success of Microsoft 365 can have surprising challenges.

Let’s Start at the Beginning – What Is Microsoft 365?

Microsoft 365 is a cloud-based platform that hosts and manages familiar Office applications (like Word, PowerPoint, and Excel), Outlook email, and many other applications, solutions, and utilities. As a cloud-based platform, Microsoft 365 means you don’t need to own and manage servers and other IT to be able to use it. Simply sign on with your Microsoft account, access your chosen products and services, and pay a monthly fee per user. As a Microsoft 365 user, you store files, documents, and emails in the cloud, meaning you can access them from anywhere and from any device.

So, Why Do I Need Microsoft 365 (Office 365) Support?

For any business, change can be hard. It interrupts familiar patterns, changes processes, and introduces new challenges. It’s important, however, to remind yourself that there were good, solid reasons behind your choice to make a change. Microsoft 365 is no exception.

For Microsoft 365 to be successful within your organization, it’s important to first realize that it is a significant change. Accept that it won’t be as easy or seamless as you thought. With that in mind, let’s look at some of the reasons you might need Microsoft 365 support in Toronto:

File Migration

If you are transitioning from the on-premise Office to Microsoft 365, your first hurdle will be getting all your data from your servers into the cloud. At the very least, you will have to schedule when this will happen, what tools you will use to make it happen, and whether your company has the bandwidth to make this transfer quickly and safely. With experts like XBASE providing Microsoft 365 support in Toronto, you won’t need to worry about any of this—we have the network expertise, 24/7 operations, and the state-of-the-art tools to make this all worry-free for you.

Email Migration

Users have an expectation that they will have seamless access to their emails. To transition to Microsoft 365 means that your existing mail system needs to be shut off, and users need to simultaneously access their email in the cloud platform. User accounts in Microsoft 365 need to be established, existing accounts need to be synched, and users need to have all their devices reconfigured to access their email on the new platform. As a Microsoft Gold Partner, XBASE can provide all the Microsoft 365 support you need to make an easy transition from on-premise Outlook to cloud-based Microsoft 365.

User Management

Once you’re in the cloud on Microsoft 365, users have to be managed on a day-to-day basis: adding new accounts, removing old accounts, assigning user passwords, managing permissions, and more. With XBASE’s Microsoft-certified technicians handling the Microsoft 365 support, user management is as easy as a phone call or email—just let us know who to add or remove, and we’ll handle all of the back-end configurations that are required, and we’ll work directly with the new user to get them up and running quickly and painlessly. For ongoing user challenges with Microsoft 365, XBASE provides 24/7 help desk support, so that users can get back to work as quickly as possible.

Network Performance Monitoring and Optimization

With your company now accessing Microsoft 365 in the cloud, you will be more reliant than ever on your on-premise network. Why? Because users will be sending and receiving all data over both the Internet and your network. By first optimizing your network configuration for this, and then continuously monitoring your network performance and Wi-Fi/Internet connections, XBASE’s Microsoft 365 (Office 365) support can provide the peace-of-mind you need to ensure a successful ongoing Microsoft 365 experience.


It’s common to think that because your data is in the cloud, it’s always safe. While it’s true that it’s probably safer than it was when it was on your own servers, you may still be required to keep a backup of your data for compliance reasons (for example, patient data or customer financial records), plus you may want to keep a backup in case the Microsoft data center goes down or you have an account issue with Microsoft. Included in XBASE’s Microsoft 365 support in Toronto is a regular backup of your data to the AWS cloud platform, which we monitor to ensure success. In this way, you get the ultimate in data recoverability in case anything goes wrong.


A common misunderstanding about cloud computing is that you don’t have to worry about security. While it’s true that Microsoft supplies security related to the Microsoft 365 product it provides (and even physical security of its data centres), it does not provide security for your data. That’s the data owner’s responsibility.

With XBASE’s Microsoft 365 support, we can apply all the security measures that are available within the Microsoft 365 platform (like 2-factor authentication), plus we can add extra layers of security from trusted third-party suppliers to protect your data from unauthorized access. With Intrusion Detection and Intrusion Protection solutions on your network, we can also help keep your users and network safe from malicious intruders.

How the Team of XBASE Can Help You

As a Microsoft Gold Partner, XBASE Technologies takes pride in our team’s collective knowledge of Microsoft 365. We know the Microsoft 365 (formerly Office 365) platform inside and out, and we can provide new and existing clients with all the support necessary, including guidance on which Microsoft/Office 365 package is best for their scale of business, advice on how to best use the features of the platform, and ongoing monitoring of client usage, cloud space, and data security.

For more information about XBASE Technologies’ Microsoft 365 support services in Toronto or to find out how our team can help make your business “Exponentially Better™”, call us at (416) 340-1020 or email us at sales@xbase.com.


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