When customers call your help desk, one of the the first things they hear is your automated on-hold message. This message can either uplift or worsen their moods, so you should choose wisely. Follow these simple steps to ensure you don’t frustrate your customers more than they already were.
Landline phones are becoming obsolete in Toronto. They’re far more expensive and far less capable than phones that use internet connections. Voice-over-Internet-Protocol (VoIP) is attractive to small businesses seeking to improve productivity, reduce costs, and embrace the new age of employee mobility.
Hardware-as-a-Service (HaaS) takes care of all your hardware-related issues, including upgrades, maintenance, and management for an affordable subscription fee. It’s a solution that offers small- and medium-sized businesses numerous benefits, and here are a few of them.
Microsoft has equipped Windows 10 users with a comprehensive set of tools to get their action center settings under control. Unfortunately, most desktops come with an abundance of software and features that result in more notifications. If you’ve reached the point of oversaturation, these three tips can help you better manage your action center.
Avoiding malware and online scams takes a lot of work. You have to treat every email with suspicion, manage a long list of convoluted passwords, and avoid public WiFi networks. Ideally, you follow several other cybersecurity best practices, but many users don’t believe they’re worth the time.
Cloud computing has become an indispensable component in business IT because it’s cost-effective, flexible, and secure. Thanks to hybrid cloud solutions, organizations have access to even more agile computing resources.
Hybrid clouds are a combination of private and public clouds.
The technology solutions that Toronto businesses use have become more stable, but the quantity they rely on has skyrocketed. Incorporating a new piece of hardware or software into your business processes is like adding another layer to a Jenga tower. Each piece works to support the structure, but also increases the likelihood of a crash.
More money with less investment — that’s the dream, right? Counterintuitive as it may seem, flash-in-the-pan tech fads and trends may just be the way to achieve that. With the right tools, you can associate your SMB with popular new technologies.
Smartphones are like palm-sized computers, and they deserve the same protection as desktops and laptops. While you don’t need to install bulky security software to protect against cyberthreats, there are steps you can take to keep cybercriminals at bay.
Phishing scams disguise malicious links and emails as messages from trusted sources. The most recent scam to watch out for almost perfectly imitates a trusted invitation to collaborate through Microsoft SharePoint. It’s a three-step attack that’s easy to avoid if you know how it works.
