Despite the emergence of alternative communications channels such as email and SMS, the telephone continues to be the most effective channel of them all. Nothing beats the immediacy of a direct conversation, and the ability to hear a live person on the other end of the line can be the human element missing from the others.
Clearly, businesses in Toronto should continue to offer full-featured telephone communications as an option for their customers. Voice over Internet Protocol (VoIP) is by far the most cost-effective solution for large and small enterprises alike. Here are a few reasons why you should consider shifting to or upgrading your VoIP in 2019.
#1. You get way more for way less
While it’s true that newer technologies tend to be more expensive than their legacy counterparts in the beginning, it’s also true that the former can become the lower-cost option in a few years. Just look at some of the benefits you can get from VoIP:
- Affordable call plans – Outbound calls made via the internet significantly cut phone bills.
- CRM integration – Pull up your caller’s account information and update it during the conversation.
- Flexible call forwarding – Whether you prefer to have calls forwarded if you’re on the line and/or if you don’t answer after so many rings, the rules are up to you.
- Virtual receptionists – Having automated attendants can help you save on labor costs, route calls efficiently, and accommodate different dial menus for calls received after business hours.
- Voicemail transcription – Listening to voicemails can be time-consuming, but reading transcriptions sent via email definitely saves time.
Related article: Awesome VoIP features you’re missing out on
#2. Your workforce can enjoy greater mobility
Nowadays, people don’t have to be chained to their workstations to get things done. VoIP software can turn laptops into web-based phones, and phone extensions can even be applied to mobile phones and tablets.
Furthermore, team members don’t have to be in the same room to hold meetings. Thanks to VoIP, staff can hold virtual conferences and collaborate on the same files during discussions. Non-voice features such as instant messaging complement how VoIP enables collaboration.
#3. VoIP service providers take care of updates, repairs, and maintenance for you
All a business usually needs to enjoy VoIP are working internet protocol (IP) phones, a reliable internet connection, and either an unlimited subscription or a pay-as-you-go contract with a cloud-based VoIP provider. This means that the business doesn’t have to worry about taking care of complex networking hardware or keep expensive VoIP specialists on its payroll — the service provider handles all of that as part of its operations.
Related article: Best practices for maintaining your business VoIP
Bonus: VoIP can become a key component of unified communications
If you’re worried that VoIP is just another separate system that’s messy to integrate with your current processes, don’t be. Top-notch managed IT providers such as XBASE can streamline your infrastructure for you so that CRM, telephony, email, and other systems can work seamlessly under a unified communications framework. In short, you can now have an omnichannel strategy that’s more efficient and effective than ever before.
Wondering if VoIP is a good fit for your business? Contact us — let our experts at XBASE Technologies set your phone systems up for success.
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