Not sure about VoIP phones? Here are some great features you’re missing out on

Not sure about VoIP phones? Here are some great features you’re missing out on

Landline phones are becoming obsolete in Toronto. They’re far more expensive and far less capable than phones that use internet connections. Voice-over-Internet-Protocol (VoIP) is attractive to small businesses seeking to improve productivity, reduce costs, and embrace the new age of employee mobility. Users can make calls from almost any internet-connected device, and adding a company number takes mere minutes.

Here are five of the game-changing features you’ll be missing out on until you make the move to VoIP.

Virtual secretary

Traditional landlines are severely limited when it comes to how they handle incoming calls. Sure, you can record a message that plays when no one is available to take a call, but today’s customers expect instant gratification and don’t give many second chances.

VoIP systems come with a virtual receptionist that answers calls 24/7 and ensures that callers are directed to the right person as quickly as possible. This also reduces the number of errant transfers and unnecessary staff interruptions.

Find Me/Follow Me

Cloud technology has afforded you the luxury to work from anywhere we please, but running an office that relies on analog phones will lead you to miss out on the productivity-enhancing benefits of true mobility. A basic feature common to any business-ready VoIP solution is Find Me/Follow Me, which automatically reroutes incoming calls to the device the recipient is actually using.

For example, if there’s no one picking up the deskphone, the call might be rerouted to a mobile device or home phone. XBASE clients often configure their VoIP phones to ring on several devices simultaneously to ensure calls are never missed.

Unified communications

A business’s ability to grow and thrive hinges on its ability to communicate effectively using a wide range of channels. Customers might prefer to get in touch by email, text message, or phone call, while remote employees and business partners need video-conferencing for collaboration. VoIP connects all these applications and systems for an intuitive and centralized communication experience. Since it uses an internet connection, as well as industry-standard protocols, VoIP is incredibly easy to integrate with almost any online app or platform.

Limitless scalability

Analog phones can only handle one call at a time; anything beyond that has to go to the answering machine. For decades, large businesses have relied on costly systems with multiple extensions to overcome this limitation, but that’s typically beyond the budget capabilities of small organizations.

A VoIP system takes care of all those problems. You’ll enjoy limitless scalability, since assigning a new member of your team is simply a matter of adding a new user account, and enabling or disabling features like voicemail-to-email transcription is as easy as flipping a switch.

Huge cost savings

We’ve seen businesses reduce their telecommunications costs by as much as 80%. But you also need to consider the possibility of indirect cost benefits, such as greatly improved productivity, flexibility, and the numerous ways VoIP provides better experiences for your customers.

Also, if you choose a cloud-based phone system, all you need to make and receive calls is any internet-connected device with a speaker and a microphone — you can save even more if you have some basic hardware already on hand. A managed IT services team will configure the necessary settings in their data center and all you need to do is install some basic software on your employees’ desktops and mobile devices.

Are you ready to migrate to a modern corporate communications infrastructure that will boost your business’s performance and give you a clear, competitive advantage? Talk to our experts today to find out how our tailor-made VoIP solutions can help.

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