XBASE Technologies Blog

Don’t be a victim of juice jacking

Smartphones have become an indispensable tool for most of us. We use them for a wide range of activities, from gaming to checking social media to accessing work apps. Because of heavy use, our smartphones may sometimes run out of battery. When that happens and you’re out in public with no access to your charger, using public charging kiosks to bring your phone back to life can seem like a good idea — but it’s not.

Top 6 Benefits of Using Managed Cloud Services for Small Businesses

These days, more and more savvy small business owners are turning to managed cloud service providers in Toronto to alleviate some of their IT-related stresses. By doing so, they can significantly reduce inefficiencies in their IT processes, save money, mitigate risk, gain a competitive advantage, and much more.

To mitigate ransomware damage, you need an effective backup and recovery plan

For Toronto organizations that heavily depend on IT systems to function, ransomware is a threat that cannot be ignored. Just last August, a threat group calling itself DarkSide claimed to have victimized a billion-dollar Toronto-based company. Beyond disabling the company’s IT systems with ransomware, the group said that they compromised files containing business plans, employee files, and financial records.

Engaging on-hold messages via VoIP

When an operator asks a client for permission to put them on hold, what they’re really saying is “Can you wait a short time not talking to anybody?” A caller can be put on hold at different times throughout a call, and for varying durations. This lull used to be insufferable, but now you can improve customers’ on-hold experience with Voice over Internet Protocol (VoIP).

VoIP phone systems help make waiting on the line bearable or even downright enjoyable via the sharing of fun anecdotes and info, playing of on-brand music, and the conveyance of engaging messages.

What are Microsoft 365 Groups connectors?

Microsoft 365 Groups is a cross-application service that lets users choose the people with whom they want to collaborate and share resources, such as a document library or a Microsoft Outlook inbox. And with its connectors feature, anyone can send information — even those from third-party apps — to the rest of the group right in their shared inbox.

How business intelligence can help small businesses

Before, hiring specialists to analyze business data entailed costs that only large companies could afford. This was one of the reasons why small- and medium-sized businesses (SMBs) were hesitant to implement business intelligence (BI). But times have changed.

In today’s digital business landscape, it’s essential for organizations like your manufacturing business to deploy an information system that will help maximize productivity and uptime while also protecting sensitive information. Learn how managed IT services can empower your manufacturing business.Get a FREE copy now!
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