Large enterprises can afford to have IT departments that cater to the tech requirements of every staff member. However, most Toronto-based small- to medium-sized businesses (SMBs) don't have that luxury. Some can’t even justify hiring just one full-time IT support specialist.
Here’s the thing, however. That’s not necessarily a bad situation since most IT problems can be resolved remotely. With the right tools -- and the right partner -- you can experience support that equals or even surpasses your enterprise rivals. Here’s how:
IT support tasks are just a ticket or phone call away
Let's get one thing out of the way first. The vast majority of IT help desk support requests are actually for very basic issues, though we’re able to say this because we’re coming from a place of expertise. We understand that your expertise lies elsewhere and that IT issues can feel frustrating and confusing -- things you want to resolve quickly and correctly.
However, if you want things done correctly and quickly, then you’d be much better off calling our IT support specialists at XBASE. We can provide you with immediate help, which is better than wasting time waiting for a technician to arrive in person.
|Common IT Issue||How our remote IT support will help you|
|Missing or mistakenly deleted documents||
|Video conferencing difficulties||
|Blue screens of death||
|Slow computer performance||
Of course, remote support isn’t only about a phone call or email. For new computers, for example, we’ll often order them for you at your request, receive them at our Network Operating Centre, configure them to work perfectly with your system, and then ship them directly to you. When you receive them, plugging them in is all that’s required, and the machines will be immediately monitored using the same Remote Monitoring and Management (RMM) tools that we’ve already installed on your other machines. In this way, you save time, rather than waiting on an IT technician to be on site.
Let our IT support providers temporarily take over your systems remotely
As previously mentioned, our RMM tools allow us to immediately monitor your devices and network to ensure peak performance and to identify potential problems. These tools also allow screensharing, which lets our IT specialist see exactly what your employee sees, and helps both parties “cut to the chase” and avoid miscommunication.
However, while we can monitor your systems, we cannot and will not directly manage them until you opt-in to grant us remote access rights. During such a session, our specialists can directly diagnose any problems they encounter, carry out fixes in real time, and drastically reduce the possibility of user mistakes. Plus, it helps to reduce or eliminate the chance that a user will seek out a workaround or download a fix from the internet, which opens your organization to increased malware or other cybersecurity risk. Trust is critical here, so we’ll work with you to establish strict processes at the front end, and we’ll ensure that we remind your staff to rescind remote access rights as soon as we’re finished with a remote session.
The right service provider provides proactive remote IT support
Nowadays, merely reacting to problems leads to costly downtime that hampers growth. But if your desktops, servers, mobile devices, and other technology investments are monitored and maintained by professionals at all times, then they’ll proactively keep technical issues from getting in the way of your business.
With us, you’ll no longer risk missing critical patches and updates — and you’ll never have to go through the hassle of applying these yourself, or waiting a week or more for a once-a-week technician. In short, our remote IT support removes distractions and lets you focus on and achieve great success in the things you specialize in.
IT support is best when it’s live and local
Immediacy is key when resolving IT problems because downtime means lost productivity and irate customers. XBASE never keeps you waiting — the support we provide is available 24/7, live, and staffed completely in Toronto — we never outsource or offshore our services.
And in the rare case your problem can’t be solved remotely, we’ll send a technician to where you are. Learn more about our brand of IT support and other Exponentially Better™ IT services by downloading our eBook now.
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