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XBASE Technologies’ CompleteCare Managed IT Services provides unlimited support of your IT environment on a flat rate fee. There are no hidden charges for overages. Our service scales up or down as needed to allow for changes in your environment. We offer the flexibility of providing full service IT support solutions or augmenting your internal IT support team. We are there where and when you need us.
XBASE Technologies has been our IT Managed Service Provider for almost 10 years. As a Not For Profit (NFP) organization we have to exercise due diligence in contracting our services with a focus on transparency, quality and price. XBASE has been awarded the contract for two consecutive periods after extensive RFP processes.
The care and concern that the XBASE team has provided goes above and beyond. In normal day to day situations, the team is always there to respond and resolve the issues.
XBASE has been providing IT services and solutions to Skyway Canada for over 8 years. Whether it be first line support or planning complex projects such as disaster recovery or data warehousing, XBASE has delivered in all areas of IT.
I like to deal with people I know, and specialists who know my systems. I am not bounced around from one person to another in within their tech support team.
XBASE’s service is very good. The helpdesk team is very knowledgeable, friendly and helpful. The 2nd and 3rd level support are also very good for more complex issues, turning things round within their SLA.
Expert level IT support is often a challenge for non-profit organizations. XBASE has been providing managed IT services to YMCA Canada for over a decade. A skilled team responds quickly and identifies the right solution to our issues.