Switching to a new MSP in 2023? Look for these 7 traits

Switching to a new MSP in 2023? Look for these 7 traits

There are a number of reasons why your Ontario business might look for a new managed IT services provider (MSP) in 2023. Maybe your current provider isn't meeting your needs or you’re not getting good enough customer service. Or perhaps it's just the spirit of the season and you want a new perspective to revitalize your IT.

Whatever the reason behind your decision to switch providers, it's essential to do your research and find an MSP that's capable of meeting your specific needs and goals. Here are seven traits to look for when choosing your next IT partner.

1. Technical expertise

Ideally, your new MSP should have a wealth of knowledge across different IT areas, like cloud computing, cybersecurity, mobile device management, and technical support. They should also be able to configure software tools specific to your industry and provide staff training on how to use new technologies.

On top of these, the MSP must be able to augment your current infrastructure and keep your systems running smoothly despite changing technology trends. IT evolves quickly, and if your MSP can't adapt fast enough because they lack expertise, your business will get left behind.

2. Industry and local market knowledge

An MSP that has experience working with other businesses in the same industry and/or market as yours will be best equipped to meet your specific needs. They deeply understand the challenges you're facing and know how to provide solutions that are particular to your sector or location, making them the most competent team to help you address your concerns.

3. Proven track record

Your next MSP should have been in business for a while and have a history of successful client relationships. They should also have a robust portfolio of satisfied clients who are willing to speak on their behalf. If possible, consult with third-party websites for additional reviews to get an accurate idea of the pros and cons of working with each potential MSP.

4. Excellent customer service

Partnering with an MSP with excellent customer service is critical because your IT partner will be your go-to for all technology needs. Choose one that is responsive, proactive, and always goes the extra mile to address your concerns. Your MSP should also have a team of experts who are easy to reach, can provide timely support, and resolve issues quickly so you experience minimal downtime.

5. Flexible and customizable solutions

No two businesses are exactly alike, and your organization has its particular set of needs and requirements. Find an MSP that can adapt to your specific needs and provide solutions that are tailored specifically for you. Avoid those that offer you a package with services that you don’t need but have to pay for.

6. Scalable services

As your business reaches new heights, you'll need a partner who can keep up with your changing needs. For instance, if your client base is steadily expanding, then you’ll have more and more customer data to handle. Your MSP should be able to provide necessary services, such as storage solutions with bigger capacities, that will support this growth.

7. Robust cybersecurity measures

Cybersecurity should always be a top priority when choosing an MSP. You need to be confident that your data is safe and secure, and that the provider has robust security measures in place.

A good way to tell whether an MSP takes cybersecurity seriously is to ask them about their own cybersecurity protocols. If they are implementing enterprise-grade security measures to protect their systems from attacks, they are more likely to have the knowledge and tech to secure their clients’ systems as well.

Asking every prospective MSP about how well versed they are in meeting cybersecurity compliance for your specific industry can also give you an idea about their ability to keep your information safe.

The new year is the perfect time to reevaluate your current MSP and switch to a new one, if necessary. If you're looking for a provider that ticks all the boxes of what a good MSP should be, XBASE Technologies is the perfect choice. Our team of IT specialists can provide a wide range of tech solutions that can be customized to meet your business's specific needs. Schedule a free consultation today.