What affects the cost of MSP services?

What affects the cost of MSP services?

More and more small- to medium-sized businesses (SMBs) are relying on managed IT services providers (MSPs) because of their standardized sets of services and attractive pricing. MSPs in Toronto also benefit from partner relationships with software and hardware vendors, which means they can access exclusive products and services that may only be available to partners.

While it’s true that there are many ways managed IT services for SMBs can save you money, we also know that it can be difficult to understand what drives MSP’s pricing. What are the basis for the costs of MSP services? Here are some of the key costs that MSPs account for when devising their pricing models.

Coverage Reliability

Service commitments are the foundation of the MSP setup, and as such, providers will go to certain lengths just to ensure they meet promises. When your MSP in Toronto offers 24/7 live support, it comes with a full complement of people and equipment that's ready to service you at all times. You're covered by a team that can respond at once to any emergencies or even simple inquiries that you may have.

Related article: What to Include in Your Request for Proposal for MSP

Expertise Costs

Expertise isn’t free, and as the old saying goes, “if you pay peanuts, you get monkeys.” In an effort to uphold quality and reliability, reputable managed IT solutions in Toronto will always make sure that their technicians are highly qualified and well-trained. Technical certifications—such as Cisco, Microsoft, VMWare, etc.—are crucial in this industry, as they ensure that the people who handle your network and system are well-qualified.

XBASE guarantees that service levels will always remain optimal, as it helps reduce instances of mistakes or errors that hurt both provider and customer.


Professional managed IT services for SMBs also provide constant monitoring, which includes live monitoring of your systems as per service level agreement, and monitoring of the constant changes and developments in the tech environment.

By dutifully monitoring your network, XBASE makes sure your network is operating at optimal levels and is safe from both internal and external cyberthreats. And by staying on top of changes in the world of tech, you can be assured you’ll have the latest security updates, the most recent information on industry best practices, and improved vigilance with regards to new threats every day.

Related article: Red Flags to Watch Out for When Choosing an MSP

Infrastructure Investments

Infrastructure is costly: it is often the reason why SMBs are unable to deploy a full-scale in-house IT solution in the first place. IT MSP services in Toronto are such an attractive prospect to SMBs because they let them enjoy the capabilities of having a full-sized IT infrastructure without having to spend the corresponding resources it would normally require.

Cloud-Based Backup Solutions to Store Data

MSPs in Toronto typically perform full infrastructure and network audits to gauge what kind of IT support your business requires. As part of the initial audit or assessment, MSPs will recommend backup best practices to keep your sensitive data safe and accessible in the event of an attempted or successful data breach or system failure. In some cases, the MSP will support your own backup devices or solutions. If you choose to host your data in the cloud with XBASE, a managed IT services provider in Toronto since 1988, you’re also getting the benefit of XBASE’s cloud-based backup investments. XBASE’s Tier 3 backup data centre, located in Barrie, Ontario, is not cheap, but it represents the highest security and highest availability data centre environment you can access, without having to make the investment yourself.

XBASE Technologies proudly offers managed IT services in Toronto that meet industry standards all while giving you a budget structure with no surprises. You want Exponentially Better™ flexibility, expertise, and peace of mind? Make XBASE your IT support solution. Schedule your strategy session today or contact us to learn more about the cost of our MSP services.

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