As a managed IT services provider, we take pride in the trust and loyalty we receive from our customers. We know their needs intimately and work hard to support them on their unique paths to success. But don’t just take our word for it — learn from what our clients have to say about our services. From their testimonials, we’ve highlighted the things they value the most from our services, and how these should be your standard for choosing your own service provider.
“XBASE is always up to the challenge and has come through when I have needed them the most… Access to experts in all areas of IT are just a phone call away and are available to myself at a fraction of the cost it would be to employ a department with similar resources.” — Dan Patricio, IT Manager at Skyway Canada
True value for money
“We have tried cheaper options… (and) the time to resolve an issue was much greater, causing more downtime and more cost as they did not have the technical depth that we found in the XBASE team.” — Steve Sprague, Corporate IT and SAP Project Manager at Bailey Metal Products Limited
“(XBASE’s) front line technicians are more knowledgeable than most, and are generally able to resolve most issues on the first call. When more complex issues arise, the second- and third-level engineers provide quick and meaningful explanations, and effective resolutions that consider not just remediating the symptoms, but also divining direct and indirect root causes to provide a complete solution.” — Desmond DeGazon, VP Information Technology at Sutton Special Risk
“The story I always like to tell people about XBASE is when we lost all power and connectivity to our Smithville plant. There was an accident just down the street that took out several utility poles. Telephone, Internet service, and power all went down. As I was walking out of the building to discuss the situation with the other members of the Management Team, my mobile phone rang. It was Adam from XBASE, calling to let me know that Smithville had just dropped off from all the monitoring. This was within minutes of the accident. THAT is service!” — Vince Fry, IT Manager at Stanpac Inc.
“I like to deal with people I know, and specialists who know my systems. I am not bounced around from one person to another within their tech support team. XBASE response is usually quick and personal. Knowing that I am dealing with a team of computer geeks makes me feel safe in the hands of XBASE.” — Wojciech Borowicz, IT Manager at Citron Hygiene
“For YMCA Canada, XBASE works like a virtual in-house IT department that has expertise in very broad areas of IT, from electrical services to cloud services and software development. Staying on top of the latest technology is becoming more and more important for us, and XBASE is trusted to help us stay current with the technology we need to operate.” — Rustam Adigamov, IT Manager at YMCA Canada
Peace of mind
XBASE’s technical team has proven to be knowledgeable in all aspects of the IT infrastructure and are able to complete requests with dexterity... Communications are timely with sufficient details, which allow me to respond, react, and communicate important events to stakeholders… XBASE’s pricing structure is worth the peace of mind. Outsourcing IT support to XBASE allows me to focus on value-added tasks and not worry about system uptime and performance.” — Wilkin Hsein, IT Infrastructure Project Specialist at Supply Chain Management Association
“XBASE Technologies has been our IT Managed Service Provider for almost 10 years. As a Not For Profit (NFP) organization, we have to exercise due diligence in contracting our services with a focus on transparency, quality, and price... As an NFP, costs are important to us. XBASE has worked with us to design business solutions that are focused on quality but also are cost-effective.
“XBASE’s level of technical expertise and response to customer needs are impressive. We see them as not just our IT Managed Service Provider but as a partner in ensuring we provide our staff and our clients with the best service possible.” — Kim Coulter, President & CEO of JVS Toronto
The saying “Tell me who your friends are, and I will tell you who you are” is about how the company we keep reveals who we are. In much the same manner, the clients we retain — and the success they all enjoy — reveals everything you need to know about us. For IT to the power of x, turn to XBASE Technologies. Talk with our consultants to learn how our Exponentially Better™ IT services can help you turn dreams of success into business reality.