Every business today utilizes technology for a variety of purposes, including streamlining workflows, facilitating communication with stakeholders, and launching marketing campaigns. But while large corporations usually have an internal department that manages, maintains, and monitors their IT, small- and medium-sized businesses (SMBs) may not enjoy the same privileges due to limited resources.
This is where managed IT services providers (MSPs) can help. MSPs are third-party organizations that businesses can partner with to handle tech-related concerns such as management, monitoring, upgrades, security, and more. Typically, MSPs are paid a flat monthly fee to provide a suite of IT services to businesses and serve as their external IT department.
However, every business has unique needs. For instance, a manufacturing company operates differently from a healthcare practice and would therefore have technology requirements or priorities particular to its industry. For that reason, it’s worth asking how MSPs cope with the diversity and specificity of their clients’ IT needs. Do they adjust their service offerings per client? Or do they provide all-inclusive plans and packages, where a client pays for a bundle of services and gets access to those services whenever they need to, and with the option of scaling up or down as necessary?
How do MSPs manage when one size does not fit all?
While there are MSPs that serve industry-specific businesses, most MSPs offer services that every modern organization can’t do without. These core services include:
- Managed services, or the comprehensive management of an IT infrastructure, which may or may not include user support;
- Network watch, which involves the monitoring of an organization’s network, connectivity, Wi-Fi environment, or other IT infrastructure, often not including user support;
- IT team support, wherein an MSP provides IT basics such as monitoring, patching, installing updates, and email administration;
- Tier 2 or tier 3 support, in which an IT team escalates service tickets to an MSP when the problem cannot be solved by on-site staff;
- Cloud support, which entails cloud-related services such as hosting, patching, security, and monitoring; and
- Backup and disaster recovery services to ensure business continuity in case of breaches, natural disasters, or other causes.
Related article: Signs it’s time for your business to hire an MSP
MSPs address critical technology needs, so it will be in an SMB’s best interest to avail of a provider’s full lineup of offerings and services. After all, MSPs offer quite a number of benefits like improved workflow efficiency, IT infrastructure security, and easier compliance, all at a reasonable price point. Typically, it’s the larger companies that require more flexible options. But because these organizations usually have an internal IT department, subscribing to the full range ofMSP services can be redundant for them.
In case a client does want their services customized, MSPs can offer them a certain level of flexibility. For instance, at XBASE Technologies, we tailor our solutions according to each client’s requirements. We don’t entertain an all-in proposition if it’s not right for the client. If you only need server support, then we’ll be happy to provide it to you. If you need backup and recovery assistance, we’ll lend you a hand. If you need a service desk, we can set it up right away. But of course, many IT systems and processes are interconnected, and doing one thing may also require doing another, so be sure to consult with your MSP to avoid gaps in security, monitoring, and overall support.
The bottom line is that not only can we adapt our services to fit your current needs, but we can also continue to adapt over the lifetime of our partnership. If your circumstances change — say, you hire more employees, open new locations, or decide to explore more advanced cloud solutions — we can adjust our services accordingly. As your local MSP partner, we’ve made it our mission to grow alongside your business.
The best customer-MSP relationships are regarded as partnerships. If you choose to have an MSP like XBASE manage only certain aspects of your IT environment rather than its entirety, it signifies a shared responsibility. Top-tier MSPs like XBASE will establish a runbook and change management policies and procedures to always keep your team informed and involved in the performance and support of your environment.
For over 33 years, we have been helping businesses in the Greater Toronto Area overcome digital hurdles and make the best of their IT investments. We make sure that you have confidence in your IT infrastructure, so you can focus your efforts and resources into running your business. Be Exponentially Better™ with XBASE. Call us at 647-697-7710 or send us a message today.