JVS Toronto Partners with XBASE Technologies to Help Build a Brighter Future
JVS Toronto is a non-profit non-sectarian organization that partners with the government and business sectors to help people succeed at school, work and life. JVS Toronto helps people succeed by providing outstanding employment, social and educational services which meet the changing needs of the diverse communities they serve, building on their experience serving the Jewish community. Their services are currently accessible to the community at large. Since their inception, they have helped more than 400,000 people fulfill their potential
JVS Toronto’s technology needs are diverse and critical to the efficient operation of the organization. These needs include:
- Internal and external email
- The Internet for research
- Extensive intranet and an informative website for disseminating information
- Shared databases for confidential client, employer, and staff information
- Software applications which are used for everything from record-keeping, reporting, to staff lists, payroll, and accounting
The hardware and networking environment includes hundreds of desktops, portable computers and other devices. These devices, amongst other uses, are available for job searches by walk-in clients at several Employment Resource Centres (ERC’s). In 2006 JVS undertook a strategic review of its technology usage due to their extraordinary growth in programs, locations, and staff. It became clear that the agency was increasingly dependent on consistent, dependable, secure operations and support for its operations. This resulted in JVS issuing a comprehensive RFP and went through an extensive review and comparison process.
JVS awarded the contract to XBASE Technologies and together we developed the scope, guidelines, tasks, budget, and schedules required for the successful completion of the transition. Several complex projects were necessary. XBASE implemented:
- A comprehensive and consistent backup strategy and new backup facilities
- Replacement of UPS (Uninterruptible Power Supply) in several JVS locations
- A new HVAC (air conditioning) for the central server room
- Several server migrations
- Updated licensing for the operating system, antivirus and backup software to comply with legal regulations
There were also some very unique requirements, such as the need to define a consistent environment for the PC’s which are available to the public at their ERC’s. This was needed to provide users with the facilities, Internet, email access and software needed to prepare resumes, perform job searches, and also to ensure controls were in place to inhibit access to inappropriate websites. In addition, this was all taking place during a period of massive agency growth, with several new locations being added and additional staff. This Transition to XBASE took place over a long weekend with the migration of VPN’s (Virtual Private Networks) for all locations and the cutover of email and web services. It continued with the cleanup of servers and desktop PC’s at the ERC locations, and was completed so that all locations were furnished with the new environment on Monday morning. The project was successfully accomplished both on time and within budget. The key to this success was the excellent ongoing communications that enabled JVS, XBASE executives, management, staff and relevant 3rd parties to contribute and be made aware of, issues and timetables. In addition, procedures were set up after transition that enabled JVS staff to easily report any problems or issues.