XBASE Technologies’ CompleteCare Managed IT Services provides unlimited support of your IT environment on a flat rate fee. There are no hidden charges for overages. Our service scales up or down as needed to allow for changes in your environment. We offer the flexibility of providing full service IT support solutions or augmenting your internal IT support team. We are there where and when you need us.
XBASE uses the latest in remote management and monitoring (RMM) tools to continuously monitor the health of your servers, applications, and network infrastructure. You get peace of mind knowing that a team of experts is always monitoring your infrastructure so they can immediately address ANY issues and keep your infrastructure running.
We manage your backups for servers and server applications. A daily check of the backup logs ensures that data isn’t lost. Every quarter, we also test backup media and provide a detailed quarterly report. Additional services include full disaster recovery services, tape backups, and long-term tape archival storage.
We are at your service 24/7 with unlimited support for any of your infrastructure-related issues. Service requests are recorded into our ticketing system, where they are monitored to ensure a quick response and rapid resolution.
How is your network performing? Our reports answer just that, providing insight into your operations -- infrastructure performance, asset inventory, service desk performance, utilization, trending, and more.
Stop worrying about technology and get to work on your business. Our #1 objective is to take away your IT pains so you can focus on what you do best. Regardless of whether you have no internal IT support or you have a full IT department, we can keep your IT at its optimum 24/7. Just like we’ve done for our clients in the Toronto area for the past 28 years.
Our Managed IT Services let you outsource the daily grind of managing your IT. In other words, we maintain and resolve any issues you have with your servers, network, workstations, phone systems, and, most importantly, your data.
When it comes to running a business, everything always boils down to money and time. Working with a Managed IT Services Provider will always provide better value than buying your own equipment, hiring in-house staff, and performing maintenance and troubleshooting IT issues on your own. Repetitive tasks also take time – valuable time that you and your IT staff could spend on optimizing your technology instead of putting out IT fires.
XBASE Technologies has been our IT Managed Service Provider for almost 10 years. As a Not For Profit (NFP) organization we have to exercise due diligence in contracting our services with a focus on transparency, quality and price. XBASE has been awarded the contract for two consecutive periods after extensive RFP processes.
The care and concern that the XBASE team has provided goes above and beyond. In normal day to day situations, the team is always there to respond and resolve the issues.
XBASE has been providing IT services and solutions to Skyway Canada for over 8 years. Whether it be first line support or planning complex projects such as disaster recovery or data warehousing, XBASE has delivered in all areas of IT.
I like to deal with people I know, and specialists who know my systems. I am not bounced around from one person to another in within their tech support team.
XBASE’s service is very good. The helpdesk team is very knowledgeable, friendly and helpful. The 2nd and 3rd level support are also very good for more complex issues, turning things round within their SLA.
Expert level IT support is often a challenge for non-profit organizations. XBASE has been providing managed IT services to YMCA Canada for over a decade. A skilled team responds quickly and identifies the right solution to our issues.