Managed IT

Are You Spending Too Much Time Wrestling With IT Problems?

If you find the time you and your team spend trying to solve IT problems is getting in the way of running your core business, then you may want to consider XBASE's time- and cost-saving alternative - Managed IT Services. We will monitor your servers 24/7 for any signs of trouble and take corrective action when required, ensure backups are checked on a daily basis, keep your systems secure and up-to-date, resolve user problems with a profesionally-staffed helpdesk and powerful remote access tools, and provide highly-qualified, onsite support when required.

Our Service Plans are designed to fit the needs of different types and sizes of business. Select the plan that best suits your situation, whether it's basic proactive monitoring, full IT support service, branch office monitoring, or any combination that meets your needs - and change the plan as your needs change. We offer very competitive Flat Rate Pricing, based simply on the features you select and your hardware configuration.

For more information and a side-by-side comparison of our Plans, please click on the Menu on the left, or contact Seymour.Gladstone (at) xbase.com (416) 340-1020 Ext. 2247.

OUR FLAT RATE SERVICE PLANS INCLUDE:

Help Desk Service
We provide professionally-staffed first level support for your desktop applications, including office suites, browsers, email, and network connectivity. We also support specific applications and act as technical liaison for third-party custom packages.
24/7 Server and Network Monitoring, Management, and Administration
Using powerful remote access capabilities, we proactively monitor critical servers and networks to ensure that email, web and FTP servers are fully operational at all times, and that potential problems don't become downtime. We take care of your everyday server administration, user management, volume management, backups, and other functions that are critical to your IT system.
On-Site Care
We are there when you need us to make sure everything is running smoothly.
Automated Ticket Tracking
All support issues are tracked from initial call to final resolution to ensure that problems are handled quickly and efficiently. The tracking record can be an invaluable tool in the event that the problem reoccurs.
Network Service & Support Reporting
We conduct a periodic review of the service plan we provide to you to make sure that we are fully addressing your IT service needs. The review discusses problems and accomplishments during the latest period, goals for the upcoming period, and detailed statistics on incident resolutions. This allows us to target specific areas of potential and concern and to develop effective and measurable solutions.
Access to High Level Expertise for Special Projects
We have the high-level engineers and developers required for special projects like software development, security and firewalls, remote access and network design. And, because we know your environment, we can get the job done quickly and effectively so you can be sure that the solution fits neatly into your overall IT system.
Complete Network Review and Assessment
As part of our Managed IT Service, we carry out a thorough assessment and review of your network. Based on this, we can identify strengths and weaknesses and develop a plan of action to optimize the effectiveness of your IT system. We can often identify areas where IT technology can add value to your business.
Access to Short Term Resources
We can provide the short term resources you might require for rollouts, relocations, upgrades, and other one-time situations.